2/ Currently, we've completed 30% of our wallet system reconstruction.

3/ It's worth noting that this comprehensive wallet system reconstruction encompasses 211 chains and 737 cryptocurrencies. Given the magnitude of this undertaking, we kindly ask for your continued patience. Rest assured, updates on our progress will be regularly provided.

#CoinExResponseUpdate - CoinEx Team Work Progress Update on September 17th (Details in threads)

Stay informed with our ongoing updates on our official website announcement:

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3/ Comprehensive assessments of the affected cryptos, their respective amounts, USD values, and other relevant data are underway. This detailed analysis aims to pave the way for the safe resumption of our withdrawal services.

#CoinExResponseUpdate - CoinEx Team Work Progress Update On September 16th, here's the update on the CoinEx team’s investigation and actions regarding the hack(details in threads):

#CoinExResponseUpdate - CoinEx’s Open Letter to Hackers To Hackers, We entered this industry with a vision of “making the world a better place via blockchain.” Like millions of blockchain enthusiasts who share the same faith, we strive to build an open, interconnected, and inclusive blockchain ecosystem that welcomes everyone’s participation. We believe you share similar aspirations. Whether you’re dissatisfied with the current state of blockchain security or simply testing the security of the exchange system, we hope to build a sincere and open channel of communication. Through this channel, we can fully express our demands and engage in constructive discussions to find a reasonable solution. We firmly believe that dialogue and negotiation are the only effective solution. We are well aware of the weaknesses and areas for improvement within the CoinEx team. This incident has come as a profound lesson for us and has alerted us to the fact that the security of exchange assets must never be compromised. The affected assets are not just numbers; they represent the trust millions of global users have placed in us. We hope you recognize the impact of this event on each one of those users. We would appreciate it if you understand the concerns and frustrations of these affected users. We sincerely invite you to work with us to resolve this issue in a securer, more reasonable, and more user-friendly manner. We encourage you to communicate and negotiate with us actively on the blockchain or through our official email address (support@coinex.com). If you are willing to return the stolen assets, we will offer you a generous bug bounty as a reward. Undoubtedly, blockchain is a fascinating and challenging field that attracts many geeks. In the industry, there are numerous white hat hackers who work anonymously. With their exceptional skills, they have achieved significant recognition and financial success. Stealing a significant fortune through cyberattacks is considered a “severe criminal act” in any country, and legal responsibilities cannot be evaded. In this incident, you have demonstrated your technical expertise and talent, showcasing your potential for excelling as a white hat hacker in the blockchain industry. After this incident, CoinEx will thoroughly upgrade its security architecture, investing more funds and manpower into security. If possible, we sincerely invite you to discuss the future upgrade of CoinEx’s security system. Together with global blockchain enterprises and practitioners, we will safeguard a free, open, secure, and trustworthy blockchain ecosystem. Best Regards, CoinEx Team

For a comprehensive update, please refer to our detailed post at

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Stay informed by following our #CoinExResponseUpdate for ongoing updates related to the hack.

We at CoinEx firmly believe that with sincerity and perseverance, we will continue to earn the community's trust and support.

A9(CONT'D): 4. we will proactively collaborate with security firms and industry partners to rebuild our security infrastructure. 5. We urge broader cooperation across the industry to build a healthy, stable, and sustainable crypto environment together.

A9(CONT'D): 2. We will increase the frequency of vulnerability assessments and strengthen our early warning mechanisms for potential attacks. 3. We will establish the CoinEx Risk-Prevention Funds to enhance our preparedness & response capabilities for contingencies.

Q9: What are your future plans to ensure asset security and build a trustworthy brand image? A9: 1. We will further upgrade our security protocols and risk management systems.

Q8: Are users of other products (ViaBTC, ViaWallet, etc.) affected by this hack? A8: Through the expeditious containment response enacted by our risk management team, the breach was sealed off. Therefore, rest assured in continuing to use our other products and services.

A7(CONT'D): We are now formulating options. We will announce it accordingly once it is finalized. The compensation will be provided on a per-coin basis, with details to follow in our next official announcements. Please stay tuned to our official announcements.